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Find answers to common questions about the shopping process, product guarantees, return policy, and delivery options.

How experienced is the Serios team?

Our team has extensive experience in the commercial kitchen equipment industry, with a strong focus on quality and customer satisfaction.

What is the process for buying a product with Serios?

To buy a product from Serios, browse our website, select your product, proceed to checkout, and confirm your order. Serios will then process and arrange delivery.

Do you offer ongoing support and maintenance?

Yes, We provide ongoing support and maintenance services to ensure your equipment remains in optimal condition.

What industries do you specialize in?

We specialize in hospitality, food service, bakery, and other commercial kitchen environments.

How can I get a quote for a product?

To get a quote for a product, contact us via our website, or email at, or phone at 1300 300 113. Provide details about the product and any specific requirements for an accurate quote.

What services does Serios offer?

We offer a range of services including consultation, design, installation, and ongoing maintenance of commercial kitchen equipment.

How can I track my order?

Order tracking is available through the Serios website or by contacting their customer support.

How long does shipping take?

Shipping times vary depending on the product and location, but expedited shipping options are available.

What are the delivery options?

We offer various delivery options to suit your needs. You can choose standard shipping, express shipping, or in-store pickup. The available options will be displayed during the checkout process.

Do you offer product guarantees?

Yes, we provide product guarantees to ensure your satisfaction. Each product comes with a 2-year warranty that covers any potential issues. Our dedicated customer service team is available to assist you with any warranty claims.

What payment methods do you accept?

We accept all major credit cards, as well as PayPal, Google Pay and Apple Pay. You can select your preferred payment method during the checkout process.

What is your return policy?

We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. Please refer to our Return Policy page for more details.

How can I contact customer support?

You can contact our customer support team by phone, email, or live chat. Our representatives are available to assist you during business hours.

How do I shop?

To shop, simply browse our collection of products, add items to your cart, and proceed to checkout. If you have any questions or need assistance, our customer service team is here to help.

Still have questions?

Contact our customer support team for further assistance.


Contact us for any inquiries or support requests.

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Chat with our team for immediate assistance.

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Call us for any questions or support needs.

1800 550 565


Visit our office for in-person consultations or support.

53 Link Drive, Yatala QLD 4207